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1 Introduction

44ok (https://44ok.onl) takes the privacy of its users very seriously. This Privacy Policy ("Policy") explains how we collect, use, and protect your personal information. This Policy applies to all services, websites, and mobile applications operated by 44ok.

By using 44ok, you agree to this Privacy Policy. We commit to using your information only for the purposes stated in this Policy, written in plain language so every user in Bangladesh can easily understand it.

We review this Privacy Policy regularly and update it as needed. Any changes will be reflected on this page and the "Last Updated" date will be revised accordingly.

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2 What Information We Collect

44ok collects several types of information, falling into two main categories — what you provide directly and what is collected automatically.

What you provide directly:

• Full name, date of birth & gender
• Email Address & Mobile Number
• Residential Address
• National ID or passport number (for KYC verification)
• Mobile banking account number (Mobile Banking, Nagad, Rocket)
• Username & password at registration

What Is Collected Automatically:

• IP Address & Device Information
• Browser type & operating system
• Activity logs on the platform (login time, game history)
• Transaction date, time & amount
• Usage patterns collected through cookies and tracking technologies

Data Type	Reason for Collection	Mandatory?
Name & Date of Birth	Identity Verification & Age Confirmation	Yes
Mobile Number	Account Verification & Security	Yes
National ID Card	KYC & Legal Compliance	Yes for Withdrawals
Mobile Banking Number	Deposit & Withdrawal Process	Yes
IP Address	Fraud Prevention & Security	Automatic
Game History	Service Improvement & Responsible Gaming	Automatic

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3 Use of Data

44ok uses collected data only for specific, legitimate purposes. Your information is never used in any way that would violate this Privacy Policy.

• Account Management: For registration, login, and profile updates.
• Payment Processing: To ensure safe deposits and withdrawals.
• Legal Compliance: To comply with applicable laws and regulatory requirements in Bangladesh.
• Fraud Prevention: To detect unusual transactions and suspicious activity.
• Service Improvement: Usage patterns are analysed to improve the platform experience.
• Customer Support: To resolve your complaints or queries.
• Promotional Communications: To send you offers and bonus information with your consent.
• Responsible Gaming: To take precautionary measures against problem gambling.

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4 Data Retention & Period

44ok stores your information on encrypted servers. Retention periods depend on the type of data and applicable legal requirements.

• Active account data: retained for as long as the account remains active.
• Transaction records: retained for a minimum of 5 years as required by law.
• KYC documents: up to 5 years after account closure.
• Cookie data: 30 days to 1 year (depending on type).
• Support conversations: up to 2 years.

If you request account closure, we will delete all data beyond what we are legally required to retain. This is typically completed within 30 days.

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5 Data Sharing & Third Parties

44ok never sells or shares your personal information without authorization. However, limited data sharing may occur in specific circumstances:

• Payment Provider: To process transactions via mobile banking services such as Mobile Banking, Nagad, and Rocket.
• KYC Verification Services: Approved third parties for identity verification.
• Law Enforcement: Under a legal order or court directive in Bangladesh.
• Game Software Providers: Minimum data required to ensure gameplay.
• Anti-Fraud System: To prevent fraud and money laundering.

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6 Cookie Policy

The 44ok website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential Cookies: Required for login sessions and security — the site cannot function properly without them.
• Functional Cookies: Remembers your preferences and language settings.
• Analytics Cookies: Analyses user behaviour to improve our services.
• Security Cookies: Used to detect fraud and bot activity.

You can disable cookies at any time from your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

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7 Your Rights

As a 44ok user, you have full control over your own data. Contact our support team to submit any of the following requests:

• Right to Access: Request to know what information we hold about you.
• Right to Rectification: Request corrections to any inaccurate or outdated information.
• Right to Erasure: Request deletion of data beyond legal retention requirements.
• Right to Restrict Processing: Request that your data be restricted from use for specific purposes.
• Right to Opt Out of Marketing: Opt out of promotional communications at any time.

We typically respond to such requests within 7 business days. Complex cases may take up to 30 days.

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8 Security Measures

44ok uses industry-leading security technology to protect your data. Our layers of protection are outlined below:

• 256-bit SSL Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Firewall Protection: Advanced firewall protection to prevent unauthorized access.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Suspicious Activity Detection: Real-time monitoring system.
• Data Backup: Secure, encrypted backups are maintained on a regular basis.

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9 Protection of Minors' Data

44ok strictly prohibits registration by anyone under 18. We do not knowingly collect or store information from minors.

• Date of birth is verified at the time of registration.
• Age is verified during the KYC process using government-issued documents.
• If a minor's account is identified, it is closed immediately.
• All transactions by minors are cancelled and refunded where possible.

If parents believe their child is using 44ok, please notify our support team immediately.

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10 Policy Changes & Contact

44ok reserves the right to update this Privacy Policy at any time. If significant changes are made, you will be notified via your registered email or SMS.

Continued use of the platform after any changes take effect will be considered your acceptance of the updated policy. We recommend checking this page regularly.

For any questions or requests regarding our Privacy Policy, please contact us:

• Email: [email protected]
• Response Time: Typically within 24–48 hours
• Language: Support available in both Bengali and English